Multichannel Communication: The New Reality in CRM

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Technology White Papers & Case Studies for the Enterprise Market
Executive White Papers & Case Studies Newsletter	November 03, 2007    Vol. 1, No. 233
TOP WHITE PAPERS & CASE STUDIES THIS WEEK   Customer Communication: Managing the Digital Deluge RightNow Technologies As with all things, there's a good side and a bad side—the Internet is no different. Although it improves communication between businesses and customers, it can also overwhelm customers that are bombarded with marketing e-mails on a daily basis. Customers want more convenient contact channels. Smart companies understand this and are responding by adopting a multichannel approach to customer relationship management (CRM). Read more March of Dimes Follows the Path to a Paperless HR Department iemployee (Case study) Non-profit organization The March of Dimes realized that to continue its success, it would need to find more efficient and effective ways to work. Its human resources (HR) department was doing most of its HR and payroll processes manually—for over 1400 employees in various locations. To automate these processes, it turned to a Web-based application and has since significantly cut down on processing time and expense. Read more How to Meet Regulatory Log Requirements with NetIQ NetIQ Many of today's regulations require that organizations retain, archive, and protect log data from systems, applications, and network devices, and that the log data be reviewed periodically. However, given the size and complexity of most enterprise environments, collecting and managing the sheer deluge of information is beyond the capabilities of human-based resources. Discover how NetIQ Security Manager can help. Read more Technology Strategies for Integrated Business Planning: A Benchmark Report SAP Leading research finds that the top pressures for improving sales and operations planning (S&OP) processes include rising customer order fill rate expectations, shrinking profit margins, and customer retention challenges. However, current S&OP processes are failing to alleviate these pressures. Is your company on the wrong side of the industry benchmark? Learn what steps your company should take before it's too late. Read more Selecting a Best-in-class Technology: When Enterprise Solutions Need Collaboration, Adaptability, Robustness, and Supportability Visibility What does Visibility's .net enterprise resource planning (ERP) solution have that others don't? .NET technology. And because it contains no legacy code, it provides a system that's accessible using a web-browser and has a user interface equal in functionality to a client-server application. In fact, any client PC with Internet Explorer 5.5 or later can operate it—without compromising the quality of the user experience. Read more Making Your Supply Chain a Competitive Advantage: Implementing S&OP Supply Chain Consultants (SCC) Improving the supply chain is essential for any company that wants to gain or maintain a competitive edge. To do this, companies are adopting sales and operations planning (S&OP) strategies. Years ago—when the pace of market change was slow—S&OP was a nice-to-have; today it's a business imperative! But it doesn't have to happen overnight. By taking a five-step approach, companies can implement S&OP at their own pace. Read more
MOST POPULAR   How to Buy a Phone System VoIP-News How to Effectively Combat E-mail Threats MessageLabs Fixed Asset Inventory Best Practices Asset Systems more...
Our Directory of White Papers & Case Studies     • Accounting and Financial Management • Asset Management • Consulting and Services • Customer Relationship Management (CRM) • Data Management and Analysis • Development • E-commerce • Electronic Distribution and Storage • Enterprise Resource Planning (ERP) • Government and Legal • Health Informatics • Human Resources • IT Infrastructure • IT Monitoring and Management • Knowledge Management and Collaboration • Learning and Education • Office Application and Automation • Product Lifecycle Management (PLM) • Project and Process Management • Supply Chain Management (SCM)   Our Knowledge Bases     Accounting Systems • Business Intelligence (BI) and Business Performance Management (BPM) • Business Process Management (BPM) • Content Management • Customer Relationship Management (CRM)  • Enterprise Asset Management (CMMS/EAM) • Enterprise Financial Systems  • Enterprise Resource Planning (ERP) • Human Resources Management Systems (HRMS) • Information Security  • Learning Management • Linux, Open Source, and IT Services • Outsourcing • Product Lifecycle Management (PLM) • Project Portfolio Management (PPM) • Radio Frequency Identification (RFID) • Retail Systems  • Software Testing • Supply Chain Management (SCM)

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