Dear SearchCRM.com member,
Insights into your consumers' behaviors within your applications can
help you to improve the value of these interactions. Attend this
Webcast, or listen to the complementary Podcast, to learn how you can
effectively track a customer's progress, such as a payment
transaction or a technical support call.
Click here to attend this Webcast:
http://go.techtarget.com/r/1857762/6276287
Click here to download this Podcast:
http://go.techtarget.com/r/1857763/6276287
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TITLE: Leveraging Application Analytics to Gain Insights from
Customer Care Solutions
WHEN: LIVE TODAY! July 25, 2007 at 12:00 PM EDT (1600 GMT)
SPEAKER: WEBCAST & PODCAST - Scott Taylor, General Manager, Nuance
Business Consulting
SPONSOR: Nuance
http://go.techtarget.com/r/1857764/6276287
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ABOUT THIS VENDOR WEBCAST & PODCAST
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The majority of customer interaction data that sits in the contact
center is a powerful record of customer information, but this
information is often not used effectively.
Listen to this Webcast, or listen to the complementary Podcast, to
learn how you can help move customer satisfaction rates to the next
level with consumer behavior intelligence and analytics. Learn how
you can:
* Use behavioral analytics to gain fresh insights into the
operational performance of customer care offerings.
* Leverage insights to discover hidden opportunities to enhance
customer service and improve automation rates.
* Understand how customers navigate through an organization and why
they are behaving the way they are.
* Understand the dialog your customers are having with your company
in order to support, communicate to, and understand your
customers better.
Click here to attend this Webcast:
http://go.techtarget.com/r/1857765/6276287
Click here to download this Podcast:
http://go.techtarget.com/r/1857766/6276287
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ABOUT THE SPEAKER
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Scott Taylor, General Manager, Nuance Business Consulting
Scott Taylor joined Nuance in August, 1999 and recently launched the
Business Consulting Practice, a worldwide team of consultants who
assist customers with identifying, planning, and optimizing voice
applications. He has over 18 years of experience deploying
customer-facing voice and data applications to Fortune 500
enterprises and telecommunications companies.
----------------------- SPONSORED BY: Nuance -----------------------
Optimizing Investments in Self-Service Solutions
Download this white paper and learn how to leverage your self-service
investments to gain much needed insight into consumer interactions --
even with critical data residing in separate systems generating
static reports.
Click here:
http://go.techtarget.com/r/1857767/6276287
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