Dear SearchCRM.com member,
One of the most difficult aspects of a call center manager's job is
preventing agent attrition. The call center is a high turnover
environment, due to high stress, difficult hours, lack of job
satisfaction and a defined career path for agents.
Test how savvy you are at preventing call center attrition while
learning effective methods that can be used to keep agents happy and
motivated:
http://go.techtarget.com/r/3153685/6276287
What do many employees value most in their supervisors? What is the
most common metric used to measure call center agent satisfaction and
the most common way to calculate call center agent turnover? Get the
answers to these questions and more by taking this quiz.
The costs of losing a call center agent can be significant -- prevent
call center attrition, take this quiz today:
http://go.techtarget.com/r/3153686/6276287
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