| TOP WHITE PAPERS & CASE STUDIES THIS WEEK | | | CRM Software: Reasons to Optimize
Vendor Guru (Links to vendor site)
You know how important your customer relationship management (CRM) software is to your team; encouraging honest feedback allows you to act on any input you receive, good or bad. Create a trusting work environment. Let your IT, customer service, and sales force departments know they will be taken seriously—because optimizing your CRM experience requires user buy-in across the board, not just the boardroom.
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2008 Internet Security Trends: A Report on Emerging Attack Platforms for Spam, Viruses, and Malware
IronPort
Just when malware design seemed to have reached a plateau, new and more complex attack techniques have now emerged. For a while, security controls designed to manage spam, viruses, and malware were working, but as a result of this success, the threats they protected against were forced to change. Learn about today's key security trends and how you can fight against the sophisticated new generation of Internet threats.
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Getting Consensus on Business Requirements: Tips and Traps
IAG Consulting
Out of 100 IT projects, 94 will start over again at least once. Before your company launches its next package implementation or upgrade, make sure you don't cripple the project from the start. Make sure your company has a clear understanding of how important the requirements definition stage is, and carries it out properly. Most importantly, find out about tools and ideas you can put into practice immediately.
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Internet Risk Management in the Web 2.0 World
Secure Computing Corporation
The use of Web 2.0 applications, such as Web mail, wikis, and blogs, is prevalent in enterprises, whether sanctioned or not. Aside from non-business use of Web 2.0, which consumes considerable bandwidth, you should be wary about the potential threats Web 2.0 poses to your enterprise security. Do you know if your Web filtering tools have the upper hand? Find out what you need to consider when looking to update.
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The Definitive Guide to Successful Deployment of VoIP and IP Telephony—Chapter 2
PROGNOSIS
Chapter 2 of this 4-part e-book explores the Internet protocol telephony (IPT) life cycle, and discusses how understanding the key phases of this packet-based system can increase implementation success. By harnessing your knowledge about this system's natural rhythms, you will begin to establish key concepts that you can put into action—facilitating the management of the system and reaping its long-term benefits.
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Achieving the "Last Mile" of Business Productivity
Microsoft
Many businesses owe their very survival to improvements that would have been impossible without radical changes to business process systems. However, many of the promises implicit in these systems—dramatic increases in business success, with minimal negative impact—have proven to be overly optimistic for many, and flat-out fantasy for some.
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