SEARCHCRM.COM
This Week
::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::
A newsletter from TechTarget
September 10, 2007
IN THIS ISSUE:
> From the Editor: Is IP a foregone conclusion?
> Ask the Experts: Auditing and upgrading CRM
> Learning Center: Special report on ROI for VoIP call centers
> More from SearchCRM.com: Learn about freeware; Products of the Year
awards
FROM THE EDITOR
::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::
Is IP a foregone conclusion?
[by Lauren Hoyt]
lhoyt@techtarget.com
A call center expert I spoke with recently said, "IP is not an
option, it's a foregone conclusion."
As more organizations consider launching Voice over Internet Protocol
(VoIP)-based call centers or expanding their existing call centers
with VoIP technology, managers and executives are taking a close look
at the ROI for VoIP projects.
With that in mind, SearchCRM.com has new resources to help you make
the most of VoIP in your call center.
Our latest special report on VoIP call center ROI explores the call
center landscape today and features our most popular content on VoIP,
complete with analysis of this growing market and case studies of
successful VoIP implementations.
http://go.techtarget.com/r/2152734/6276287
In the latest column in our Call Center Trend Watch series, Donna
Fluss explains why IP can deliver payback in 12 months or less when
used effectively in the call center. Donna also reveals how Delta Air
Lines achieved $16 million in annual telecommunications savings with
IP.
http://go.techtarget.com/r/2152735/6276287
Use these resources to determine if IP is the right choice for your
call center. Or learn how to design your own business case for IP
with the tips we've provided. Finally, let us know at
lhoyt@techtarget.com what other content you'd like to see related to
VoIP in the call center.
Until next time,
Lauren
lhoyt@techtarget.com
Site Editor
ASK THE EXPERT
::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::
Evaluating CRM software
Expert Paul Greenberg provides readers with thoughtful advice for
evaluating CRM software. Browse his newest answers and ask your own
questions for personalized tips.
Conducting a CRM system and process audit
http://go.techtarget.com/r/2152736/6276287
Why hire a consultant for a CRM upgrade?
http://go.techtarget.com/r/2152737/6276287
Ask Paul a question
http://go.techtarget.com/r/2152738/6276287
LEARNING CENTER
::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::
Top VoIP call center ROI headlines
As call centers continue to move into VoIP territory, measuring the
ROI of VoIP technology in the call center becomes paramount for
businesses considering or already using VoIP. This special report
offers a look at the VoIP call center landscape today and the
considerations involved in measuring the ROI of VoIP call centers.
http://go.techtarget.com/r/2152739/6276287
SITE HIGHLIGHTS
::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::
Top 5 Buzzwords: Open Source CRM software
Catch up with the evolving open source software market with these top
terms and definitions.
http://go.techtarget.com/r/2152740/6276287
FEATURED WHITE PAPERS
::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::
Use ERP to Map Out Your Company's Business Processes
Published by: Exact Software America
http://go.techtarget.com/r/2152741/6276287
Forrester Consulting: The Total Economic Impact of Pivotal's
MarketFirst Solution
Published by: CDC Software-CRM Solutions
http://go.techtarget.com/r/2152742/6276287
View All White Papers at:
http://go.techtarget.com/r/2152743/6276287
MORE FROM SEARCHCRM.COM
::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::
WORD OF THE WEEK: Freeware
Do you know the difference between freeware and free software? Find
out in this collection of top buzzwords.
http://go.techtarget.com/r/2152744/6276287
PRODUCTS OF THE YEAR: Award nominations now being accepted
SearchCRM.com wants to help our readers discover the best of the best
in CRM and call center applications in our 2007 Products of the Year
awards. Nominate a favorite product you've used or nominate your
company's new product. We're currently accepting nominations for
products in a wide range of categories. This year, we've added a CRM
suite category -- let us know what you think is the best, most
comprehensive CRM system on the market.
http://go.techtarget.com/r/2152745/6276287
::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::
CONTACT US:
Sales
For sales inquiries, please contact us at:
mailto:mbolduc@techtarget.com
Editorial
For feedback about any of our articles or to send us your article
ideas, please contact us at:
mailto:kglance@techtarget.com
::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::
ABOUT THIS E-NEWSLETTER
This e-newsletter is published by SearchCRM.com, a targeted Web site
from TechTarget, the most targeted IT media and events company.
TechTarget offers magazines, Web sites, e-newsletters, Webcasts and
conferences for enterprise IT professionals.
Copyright 2007 TechTarget. All rights reserved.
____________________________________________________________________
To unsubscribe from "Updates on new site content":
Go to unsubscribe: http://SearchCRM.com/u?em=khari.amit.news%40blogger.com&uid=6276287&cid=603052&track=NL-157
Please note, unsubscribe requests may take up to 24 hours to process;
you may receive additional mailings during that time. A confirmation
e-mail will be sent when your request has been successfully
processed.
Contact us:
SearchCRM
Member Services
117 Kendrick Street, Suite 800
Needham, MA 02494
No comments:
Post a Comment