Why Customer Experience Management Pays Off Big

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Feature White Paper Customer Experience Management: The Value of "Moments of Truth" RightNow Technologies Nowadays, the phrase "customer experience" is on the lips of every marketer and business consultant. But what is customer experience management, and how does it relate to customer relationship management? Why are so few businesses focusing on the customer experience? In order to build loyal and… Read White Paper Feature Article The Promise (and Complexities) of Private Labels P.J. Jakovljevic Recent studies have shown that retail winners (that is, companies that outperform their peers in year-over-year, comparable store sales) carry a significantly higher percentage of private label merchandise than their competitors do. Read Article  Feature Podcast How Supplier Relationship Management Is Revolutionizing ERP – Distribution: An interview with Rodney Winger of Epicor Dylan Persaud Today, globalization is becoming a way of business. With big-box retailers, supplier relationship management (SRM) has become an important component in how organizations conduct business. In this podcast, Rodney Winger from Epicor discusses ERP - distribution software and SRM solutions. Download Podcast Running time: ~9 minutes Featured White Papers & Case Studies Benchmarking ERP in SMB Top 10 Considerations for Choosing a Server Virtualization Technology 7 Steps to a Successful IP Telephony Implementation Ensuring E-mail Security: The Benefits of Using a Perimeter-based Managed Service How to Evaluate Web-based BI Solutions Tips for Cost-effective Customer Retention Management How to Outsell the Competition: The Benchmarking Edge for Inter-Tel 7000 Network Communications Personal Communicator Overview The High Costs of Non-compliance for Manufacturers Enterprise Performance Management for Small and Medium Businesses Customer Experience Management: The Value of "Moments of Truth" Data Leakage: Four Sources of Abuse [MORE WHITE PAPERS & CASE STUDIES] Market News Integrated ERP One of the 'Powerful Tools' Discussed at HBA Technical Conference Wayne, PA — Deacom, Inc., producer of an integrated accounting and enterprise resource planning (ERP) software system for the cosmetic and specialty chemical manufacturing industries, announced that Deacom president Jay Deakins will speak on a panel titled "Powerful Tools to Enhance Product Development," at the annual HBA Technical Conference on Thursday, September 20, 2007 at 9 AM, at the Jacob K. Javits Center in New York, New York (US). Click here for more information   Related Articles and Current Research Notes Distinctions and Benefits of Strategic Sourcing Optimizing the Supply Chain and Increasing Customer Satisfaction: An Interview with Robert Abate of RCG Information Technology ERP − Distribution Showdown! Oracle's JD Edwards vs. TGI's Enterprise 21 From Manufacturing to Distribution: The Evolution of ERP in Our New Global Economy Why Enterprise Application Search Is Crucial to Your ERP System LIVE Events Title Date Time Presenter   Cost-Effective Target Marketing that Delivers Results 8/15/2007 10:30 AM PST Maximizer Software Register Front Office Lean - Taking Lean Manufacturing Beyond the Shop Floor on demand archived IFS Register TDWI World Conference 8/19/2007 all day tdwi Register Introducing Lawson Human Capital Management On Demand 8/21/2007 10:00 am CDT Lawson Register Growth Strategies in Wholesale Distribution 8/23/2007 1:00 pm EST Lawson Register Traceability Systems: Proactive, Preventative, Profitable 8/23/2007 12:00 pm EST Lawson Register IHRIM's Essentials for Successful Project Management 9/23/2007 all day IHRIM Register   Featured Media Sponsor Professional Customer Relationship Management Certification Seminars Gain a competitive edge and deepen your expertise in managing customer relationships. Learn how to leverage the latest proven customer-focused strategies. Get certified in Applied CRM Strategy and CRM 2.0. Certification endorsed by the National CRM Association, Customer Think, Rutgers University CRM Research Center, CRMA-Japan, CustomersForever, and other leading CRM organizations. For more information visit www.bptpartners.com or call Bill Howell at 770-856-2418.

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Last updated 8/10/2007 1:52:01 PM