Latest World News on Internet Business Money Market: Featured Podcast: Learn How the Customer Experience is Improving with Siebel and other CRM Innovations

The dedication to the innovation of the CRM market has produced
remarkable results for hosted call center users. Listen to this
Podcast with Oracle's Ed Abbo to learn recent innovations for
customer needs including:

* Improvements with usability and usefulness.
* Business responsiveness and agility.
* Improvements for customer experience.

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TITLE: Voices of CRM: Oracle's Ed Abbo on Hosted Call Centers,
CRM Innovation
WHEN: AVAILABLE ON DEMAND
SPEAKER: Ed Abbo, Vice President of CRM products, Oracle
SPONSOR: Princeton Softech

http://go.techtarget.com/r/1960173/6276287

DOWNLOAD THIS EXPERT PODCAST:
http://go.techtarget.com/r/1960174/6276287

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ABOUT THIS EXPERT PODCAST
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The CRM landscape is shifting to recognize the complexities of new
business models, but this is making it harder to deliver superior
customer service. When information is scattered across different
systems and applications, processes are inefficient.

Listen to this Podcast with Oracle's Ed Abbo to learn his thoughts on
what's to come in Siebel 8.0 and how is Oracle integrating Siebel
with Oracle's other CRM applications, PeopleSoft and J.D. Edwards. He
also discusses the emergence of hosted call centers as well as recent
innovations in the CRM market, where they are coming from, and how
they will provide:

* Easy, secure access to customer information across the company.
* Intelligent interaction with applications with charts providing
deeper customer context and analytics.
* Real-time decision making to improve customer experience and
satisfaction.

DOWNLOAD PODCAST:
http://go.techtarget.com/r/1960176/6276287

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ABOUT THE SPEAKER
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Ed Abbo, Vice President of CRM products, Oracle

Ed Abbo has been in application business for over 20 years. He began
in the 1980's at Oracle then moved to Siebel in the early 1990's
where his roles included engineer and CTO. After the acquisition he
is now back with Oracle.

----------------- SPONSORED BY: Princeton Softech ------------------

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Click here for this white paper.
http://go.techtarget.com/r/1960178/6276287
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