| TOP WHITE PAPERS & CASE STUDIES THIS WEEK | | | An Executive Approach to Strategic HR
by TriNet
Executives watch time slip away while they plod through payroll, benefits management, and other human resources (HR) tasks. This time is spent writing paychecks, negotiating with benefits providers, and updating employee records. But instead of squandering resources on "administrivia," executives can transform HR into a competitive advantage by outsourcing or streamlining non-strategic HR—thus providing increased focus on strategic HR.
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Doing Business Right Now—Your Customers Won't Wait
by RightNow Technologies
"Get this to me ASAP. I can't afford any delays." Your customer service representatives hear these statements every day. Your clients are demanding speed and quality at every touch point: the days when they'd accept tradeoffs between product quality and timeliness of service are over. Organizations need to adapt to this reality—before their customers defect to the competition.
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VoIP without Hype: What Businesses Need to Know
by Fonality
As most people understand, voice over Internet protocol (VoIP) is telephone calling over the Internet. Thus, switching from to VoIP seems to be a fairly straightforward proposition. If you put a VoIP-capable phone on each desk and plug it into your local area network (LAN), the call goes out your wide area network (WAN), and voilà—IP telephony, right? Wrong.
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Synchronizing Real-time Product Movement to Improve Distribution Operation Productivity
by Microsoft
Wholesale distribution operations are becoming more complex, with ever-changing customer requirements, global and electronic marketplaces, multiple distribution channels, and compliance initiatives adding to the perennial challenges of accurate delivery. Traditional warehouse management or enterprise resource planning solutions are simply not enough. Operational efficiency is the key to increasing inventory turns, improving order fulfillment rates, reducing cycle…
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CRM Select Smart: Applying Lessons Learned in CRM Projects
by Aplicor Inc.
The road to implementing customer relationship management (CRM) systems is fraught with risk and littered with failure. Paradoxically, reams have been written by industry practitioners explaining why CRM projects fail, yet the same patterns and mistakes are repeated—over and over again. While there is no magic bullet, following some simple guidelines can help assure CRM success for your organization.
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New Dimensions in Supply Chain Management: Eight Strategies for Improving Performance from Concept to Customer
by Infor
External forces can knock your business off balance with no warning. Spikes in fuel prices, worker strikes, and shipping delays can significantly stress the supply chains of manufacturers, logistics providers, and retailers. To meet these external challenges, you need the capability to extend supply chain visibility, respond to changes in real time, and improve performance measurement across the entire chain.
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