How Market Dynamics Are Driving Customers Back to the Manufacturer

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Technology White Papers & Case Studies for the Enterprise Market
Executive White Papers & Case Studies Newsletter	October 13, 2007    Vol. 1, No. 215
TOP WHITE PAPERS & CASE STUDIES THIS WEEK   The Boomerang Effect: How Market Dynamics Are Driving Customers Back to the Manufacturer RightNow Technologies The Internet and big box retailers have changed the way products reach the market. Customers now have a direct pipeline, via the Internet, to the name on the label, and are going back to the manufacturers instead of the retailers for product support. So how can you distinguish your brand given this new market dynamic? Download this white paper to find out. Read more The 5 Must-have Features of a CRM Solution Vendor Guru Organizations that implement a customer relationship management (CRM) system should evaluate software with an eye to the must-have features of the application. However, choosing the right software is just part of the solution. Businesses that intend to grow and compete must create an environment that encourages people at all levels of a company to take customer service seriously. Read more ERP or Third Party: Which Is Best for Employee Appraisals? eXplorance Inc. Your enterprise is looking into performance appraisal software, often called employee performance management (EPM). And your company already uses an enterprise resource planning (ERP) system such as SAP or Oracle. After all, speak to any ERP vendor, and they'll say they have the perfect fit for you. So isn't it natural for you to go with the ERP vendor's add-on module for that purpose? Not necessarily. Find out why. Read more Trends in Malware: 2007 Security Threat Report Sophos The first six months of 2007 continued a trend of rapidly mutating virus and spam campaigns. Small targeted attacks were favored over large-scale attacks. The Web in particular continued to be a growing source of threats, being overrun with Trojans, spyware and adware, potentially unwanted applications, and undesirable web sites. Protect yourself: learn about our predictions for the upcoming threat landscape. Read more X=CMMS Success CHAMPS Inc. Many large organizations today survive and are even successful without the aid of computerized maintenance management systems (CMMS). Those who would argue the point are CMMS users, sellers, or developers. But some that have purchased a CMMS wish they had never even heard of the acronym. Do you know what steps you need to take in order to make sure a CMMS disaster doesn't happen to you? Read more Process Efficiencies and Cost-cutting Measures for Industrial and Commercial Machinery Manufacturers Consona/Made2Manage Systems The indifference of software vendors to the industrial and commercial machinery manufacturing sector has limited this market's progress in leveraging IT tools to their advantage. This indifference also affects the sector's success in addressing key business issues. For these manufacturers—and the software vendors that serve them—recognition and response to these issues can no longer be delayed. Read more
MOST POPULAR   Technology Strategies for Integrated Business Planning: A Benchmark Report SAP Best Practices for Microsoft SharePoint Server Application Deployments Citrix The ERP Essentials: Under the Covers of a Process-oriented ERP Solution CDC Software more...
Our Directory of White Papers & Case Studies     • Accounting and Financial Management • Asset Management • Consulting and Services • Customer Relationship Management (CRM) • Data Management and Analysis • Development • E-commerce • Electronic Distribution and Storage • Enterprise Resource Planning (ERP) • Government and Legal • Health Informatics • Human Resources • IT Infrastructure • IT Monitoring and Management • Knowledge Management and Collaboration • Learning and Education • Office Application and Automation • Product Lifecycle Management (PLM) • Project and Process Management • Supply Chain Management (SCM)   Our Knowledge Bases     Accounting Systems • Business Intelligence (BI) and Business Performance Management (BPM) • Business Process Management (BPM) • Content Management • Customer Relationship Management (CRM)  • Enterprise Asset Management (CMMS/EAM) • Enterprise Financial Systems  • Enterprise Resource Planning (ERP) • Human Resources Management Systems (HRMS) • Information Security  • Learning Management • Linux, Open Source, and IT Services • Outsourcing • Product Lifecycle Management (PLM) • Project Portfolio Management (PPM) • Radio Frequency Identification (RFID) • Retail Systems  • Software Testing • Supply Chain Management (SCM)

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