Defining the Value of Customer Loyalty

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Technology White Papers & Case Studies for the Enterprise Market
Executive White Papers & Case Studies Newsletter	October 09, 2007    Vol. 1, No. 209
TOP WHITE PAPERS & CASE STUDIES THIS WEEK   Defining the Value of Customer Loyalty C2 CRM What does customer relationship management (CRM) mean to you? What is its value? Thousands of companies have ventured down the CRM path—many successfully, and others not. The reason may lie in the fact that CRM is sometimes viewed incorrectly, or may in fact be misunderstood. We provide some insights about the value of CRM in defining customers, increasing customer loyalty, and increasing your profits. Read more X=CMMS Success CHAMPS Inc. Many large organizations today survive and are even successful without the aid of computerized maintenance management systems (CMMS). Those who would argue the point are CMMS users, sellers, or developers. But some that have purchased a CMMS wish they had never even heard of the acronym. Do you know what steps you need to take in order to make sure a CMMS disaster doesn't happen to you? Read more Deploying Customer Relationship Management Effectively: Beyond Implementation Spinnaker Network Solutions A customer relationship management (CRM) solution is now a standard business requirement. With origins as a system for sales teams, CRM has clearly evolved into a mandatory tool for providing benefit to the entire organization. However, methodology and training play instrumental roles in successful CRM implementations; if designed well, these critical components will ultimately ensure user buy-in and success. Read more Penetration Hurts: Best Practices to Protect Sensitive Data and Achieve PCI Compliance Rapid7 Security The greatest threat on the Internet involves increased data theft, data leakage, and targeted attacks for the purpose of stealing confidential information. To combat this, the payment card industry (PCI) has created a data security standard (DSS) that holds all merchants—regardless of size—to much higher standards of performance when it comes to protecting customers' financial and personal information. Read more Accelerating SAP Deployments Worksoft A crucial advantage of the SAP architecture is that configuration changes can be made easily—the downside being its tightly integrated nature, which increases the risk of unintended consequences. That means time to market is slowed by extensive testing. However, you can accelerate SAP delivery by using a test automation solution which automates most of the maintenance required by changes. Read more Energy Innovator Implements a New Business Model with mySAP SAP (Case study) Capstone Turbine Corporation, an energy innovator, needed to implement management, business model, and strategy changes. It also needed to improve product reliability, modularize configurations, and provide visibility. By using SAP products, such as SAP BI, SAP EP, and SAP Best Practices, it realized performance measures for key business activities, and improved sales and inventory management. Read more
MOST POPULAR   A Key Link in the Supply Chain—Connecting Business Strategy to Distribution Center Processes Consultleague Making Your Supply Chain a Competitive Advantage: Implementing S&OP Supply Chain Consultants (SCC) The ERP Essentials: Under the Covers of a Process-oriented ERP Solution CDC Software more...
Our Directory of White Papers & Case Studies     • Accounting and Financial Management • Asset Management • Consulting and Services • Customer Relationship Management (CRM) • Data Management and Analysis • Development • E-commerce • Electronic Distribution and Storage • Enterprise Resource Planning (ERP) • Government and Legal • Health Informatics • Human Resources • IT Infrastructure • IT Monitoring and Management • Knowledge Management and Collaboration • Learning and Education • Office Application and Automation • Product Lifecycle Management (PLM) • Project and Process Management • Supply Chain Management (SCM)   Our Knowledge Bases     Accounting Systems • Business Intelligence (BI) and Business Performance Management (BPM) • Business Process Management (BPM) • Content Management • Customer Relationship Management (CRM)  • Enterprise Asset Management (CMMS/EAM) • Enterprise Financial Systems  • Enterprise Resource Planning (ERP) • Human Resources Management Systems (HRMS) • Information Security  • Learning Management • Linux, Open Source, and IT Services • Outsourcing • Product Lifecycle Management (PLM) • Project Portfolio Management (PPM) • Radio Frequency Identification (RFID) • Retail Systems  • Software Testing • Supply Chain Management (SCM)

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